Contact Us
Get In Touch
We're here to help with your inquiries, feedback, and service requests. The Water and Sanitation Agency Okara is committed to serving the residents of Okara. Reach out to us through any of the channels below.
Main Office
Address
WASA Okara Headquarters, Civil Lines, Okara, Punjab, Pakistan
Phone
Main: 0442-920100
Helpline: 1334
Customer Service: 0442-920101
info@wasaokara.gop.pk
complaints@wasaokara.gop.pk
Office Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Emergency Contact
24/7 Emergency Helpline
For water supply disruptions, sewerage overflows, or other emergencies:
1334
Connect With Us
Follow us on social media for updates, announcements, and water conservation tips:
Our Locations
Customer Service Centers
Civil Lines Center
Civil Lines, Near GPO, Okara
0544-123456
9:00 AM - 5:00 PM (Mon-Sat)
Services: Bill payments, new connections, complaints
Cantt Area Center
Cantt Area, Mall Road, Okara
0544-654321
9:00 AM - 5:00 PM (Mon-Sat)
Services: Bill payments, complaints
Satellite Town Center
Satellite Town, Main Boulevard, Okara
0544-789012
9:00 AM - 5:00 PM (Mon-Sat)
Services: Bill payments, new connections, complaints
Frequently Asked Questions
You can report issues through multiple channels:
- Call our 24/7 helpline at 1334
- Submit a complaint through the contact form on this page
- Email us at complaints@wasaokara.gov.pk
- Visit any of our customer service centers in person
- Use the WASA Okara mobile app
For emergency situations like major pipe bursts or sewerage overflows, please call our emergency helpline for immediate assistance.
To help us address your issue efficiently, please provide the following information:
- Your complete name and contact information
- Exact address where the problem is occurring
- Consumer account number (if applicable)
- Nature of the problem (water supply, sewerage, billing, etc.)
- When the problem started
- Any relevant details about the issue
- Photos of the problem (if possible)
The more information you provide, the faster we can diagnose and resolve the issue.
Our response times vary based on the nature of your inquiry or complaint:
- Emergency issues (major leaks, sewerage overflows): Immediate response, typically within 1-3 hours
- Service disruptions (no water supply, low pressure): Response within 24 hours
- Billing inquiries: Response within 2-3 business days
- General inquiries: Response within 3-5 business days
- New connection applications: Initial response within 5 business days
All complaints are assigned a unique reference number which you can use to track the status of your complaint.
We value your feedback as it helps us improve our services. You can provide feedback through:
- The contact form on this page (select "General Inquiry" as the subject)
- Email to feedback@wasaokara.gov.pk
- Customer satisfaction surveys sent after service completion
- In-person at any customer service center
- The feedback section in our mobile app
Both positive feedback and constructive criticism are welcome and reviewed by our management team.